Quick
answers.
Everything you might want to know before your first pickup — coverage, refunds, tracking and timing. Can't find what you need? Drop us a line at support@luggagefreejourney.com.
Yes — every booking is automatically covered up to ₹50,000 against loss or damage during transit. You can declare a higher value at booking for additional coverage. Claims are processed within 7 business days.
We currently serve major Indian metro and tier-1 cities including Bangalore, Mumbai, Delhi NCR, Hyderabad, Chennai, Kolkata, Pune and Ahmedabad. We are expanding to tier-2 cities every quarter.
Standard inter-city delivery takes 24–48 hours from pickup. Intra-city deliveries are typically same-day. You can choose a specific pickup date when booking — we will match the delivery window accordingly.
You receive an instant WhatsApp notification when there is any delay, along with a fresh ETA. If the delay is on us beyond 24 hours, you get an automatic partial refund — no need to ask.
When your agent arrives at the drop-off, we send a 6-digit OTP to your registered mobile. The agent enters it on their device to mark the bag as DELIVERED — bags are never handed over without this verification.
Absolutely. Add as many bags as you need on the booking page — each bag gets its own QR-coded baggage tag for tracking. Price is calculated on the combined weight × ₹65 plus one flat base fare per booking.
Yes. Edit pickup time, address, or even add bags until pickup begins. If the new price is higher, we auto-trigger a quick top-up payment. If lower, the difference is queued as a pending refund visible in your dashboard.
Cancellations before pickup are fully refundable. Refunds reflect on the original payment method (Razorpay/UPI/Card) within 5–10 business days. Edit-driven refunds are reviewed and released by our admin team within 24 hours.
Still curious?
Skip the questions — try a booking.